Privacy Policy
Effective Date: January 1, 2026
Your privacy is important to us. This policy explains how SOOOTRA collects, uses, and protects your information.
Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, payment information, skin profile data, and photos you upload for your dermatology provider. We also automatically collect certain information when you visit our site, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
How We Use Your Information
We use your information to provide and improve our services, including creating your personalized skincare formula, processing orders and payments, communicating with you about your account and subscription, sending promotional materials (with your consent), conducting research and analysis to improve our products, and complying with legal obligations.
How We Share Your Information
We may share your information with our licensed dermatology providers to create and manage your treatment plan, payment processors to handle transactions, shipping carriers to deliver your orders, analytics providers to help us understand how our services are used, and as required by law or to protect our rights. We do not sell your personal information to third parties.
Health Information
As a telehealth platform, we collect and process health-related information including your skin concerns, medical history, photos, and prescription details. This information is handled in compliance with applicable healthcare privacy regulations and is shared only with your assigned dermatology provider and our pharmacy team as necessary to provide your care.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can manage your communication preferences in your account settings. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. To exercise any of these rights, contact us at support@soootra.com.
Cookies and Tracking
We use cookies and similar tracking technologies to personalize your experience, analyze site traffic, and serve targeted advertisements. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our site.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.
Questions about our privacy practices? Contact us at support@soootra.com